Every piece of jewelry is made by Jeannine Komush and her assistant Alice Mendoza in the Tangleweeds Jack London Square studio in Oakland. Due to the handmade nature of all Tangleweeds pieces, very slight overall variations in texture, size, and details may occur. You can rest assured that you will receive an artfully and carefully hand-forged piece of jewelry. Each piece will have it's own unique beauty and integrity.
We want you to love your jewelry! If for any reason you are not satisfied with your item(s) please contact us at firstname.lastname@example.org within 14 days of receipt of payment if you decide you would like to return or exchange the item. Please do not ship back the item without first contacting us for a refund item number. Full refunds or item exchanges will be given, minus the cost of shipping, within this timeframe. Please note that items purchased from the "sale" section of the shop are non-refundable and non-returnable.
If your item arrives damaged, please email us at email@example.com immediately and we will endeavor to replace the item as quickly as possible or arrange for a refund if that is your preference. Replacements will be shipped once the damaged item is returned to Tangleweeds headquarters. Repairs to purchased jewelry will be made free of charge up to (and no more than) 30 days from receipt of payment.
We ship all retail orders via USPS priority mail, which includes tracking. Orders over $150 ship for free! All orders ship within 7-10 business days of purchase (which does not include weekends or major holidays.) Expedited shipping is possible but not always available. Please contact before purchase if you would like to arrange for expedited shipping.
For more information regarding wholesale policies and ordering, please contact us at firstname.lastname@example.org.