Tangleweeds Wholesale Order Policies
opening order minimum: $250
re-order minimum: $150
Payment: We prefer payment at the time of shipment for new orders. We will contact you a couple of days before shipment so we may notify you that your card is about to be charged, or if necessary, to collect payment info. For re-orders we offer NET 30.
Shipping: We ship all orders within 3 to 6 weeks of the date the order is placed. The size of the order and the time of year all affect how quickly your order will ship out. Within 24 hours of order placement we will contact you with your estimated “ship by” date. Orders are shipped via priority mail USPS and are insured unless the buyer specifies otherwise.
Returns: If for any reason you are not satisfied with your Tangleweeds order, please contact us as soon as possible at firstname.lastname@example.org. We accept returns for defective products within 14 days of order received. Once we receive the item(s) back at our headquarters (see top of page for address) we will issue a full refund including shipping.
Cancellations: If for any reason you need to cancel your order with Tangleweeds we ask that you cancel orders of $300 or less at least one week before the estimated shipment date, and orders of more than $300 at least two weeks before the estimated shipment date. Orders not cancelled within this timeframe will incur a re-stocking fee. We appreciate your cooperation on this matter.